BOOKING FEE & 48 CANCELLATION POLICY

We value our customers – to ensure that we can meet demand and avoid missed appointments please be advised that we require a payment to secure ALL new bookings. Prior to each appointment additional time and careful preparation is often needed by our team, in order to deliver the best possible service. We take your appointment as a verbal contract and it is reserved especially for you.

Please understand that when you forget, change or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. For this reason, we respectfully advise that your booking fee is strictly non refundable unless a minimum 48 hours notice is given and acknowledged.

Minimum Advanced payments required for each service –

Senior Stylist — £20 Cut and Style. £30 Restyle. £20 Basic Colour.  £30  Highlight / Balayage  

Graduate Stylist — £10 Cut and Style. £20 Restyle.  £10 basic colour.  £15 highlight / Balayage

Payment can be made in salon with cash or card. For bank transfer please use your full name, First and Surname as reference and contact us directly for our bank details.

General terms of Cancellation Policy

You will forfeit any advance payment made due to;

  • Failure to attend your appointment
  • Us being unable to carry out planned services, due to the giving of false or incorrect chemical history information
  • Lateness, leaving us insufficient time to carry out the planned services
  • Cancelling or changing in whole or part, the booked services with less than 2 working days notice, (working days are Monday -Saturday)

Your request to cancel, amend or re schedule must be authorised by speaking directly to management or your stylist or through the salon e mail, info@hairadvicecentre.info   or by contacting us using the salon Face Book messenger page

Please ensure you retain proof of authorisation to change cancel or amend your booking

If your request has not been acknowledged and authorised you must attend as originally planned or you will lose your advanced payment / booking fee

You may be required to pay a booking fee of up to 50% against future bookings.

Payment can be taken by cash in salon, or by Bacs transfer using details above

Please ensure you keep your receipt or transaction reference for any payment processed

As a long term, regular guest you may decide to keep your advanced payment banked and rolled over, only needing to pay in advance again if or when It becomes necessary. Although your advanced payment will be forfeit in almost all cases listed above, we understand that, in some cases, there are extreme situations, out of your control, that stop you from attending. Management, NOT your stylist, will review cases individually. Complaints or enquiries about charges incurred should be made in writing to Renait or Paula to the email info@hairadvicecentre.info  We will usually respond within 7 days of receiving your enquiry.

Thank you for your support and understanding with this challenging matter.

Paula & Renait

N.B. There is a separate policy for large appointments or group bookings.